ADA FASTFIX TERMS

Terms & Conditions

Our terms

1              These terms

1.1          What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.

1.2          Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

1.3          Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

• You are an individual.
• You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade or business, craft or profession).

Provisions specific to consumers only are in blue and those specific to businesses only are in red.

1.4          If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.

2              Information about us and how to contact us

2.1          Who we are. We are A D A Fastfix Limited a company registered in England and Wales. Our company registration number is 04519982 and our registered office is at Unit 10 The Merlin Centre, Lancaster Road, Cressex Business Park, High Wycombe, Buckinghamshire, England, HP12 3QL. Our registered VAT number is 820 7170 56.

2.2          How to contact us. You can contact us via the contact form on our website, by telephoning our customer service team at 01494 478 478 or by writing to us at info@adafastfix.co.uk or Unit 10 The Merlin Centre, Lancaster Road, Cressex Business Park, High Wycombe, Buckinghamshire, England, HP12 3QL.

2.3          How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4          "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3              Our contract with you

3.1          How we will accept your order. Our acceptance of your order will take place when your credit/charge/debit card is processed, at which point a contract will come into existence between you and us. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at and does not in any way denote acceptance of your order regardless of any wording on the email.

3.2          If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, because we require further/better information from you to process the order or because we are unable to meet a delivery deadline you have specified.

3.3          Your order number. We will assign an order number to your order and tell you what it is when we accept your order. When you have completed your checkout your order number will be generated and displayed on the order confirmation page. Your order number will also be contained in your order acknowledgement email. It will help us if you can tell us the order number whenever you contact us about your order.

3.4          We sell to the UK, Scottish Highlands, Isle of Man, Isle of Wight, Isles of Scilly,  Ireland and the Channel Islands. Our website is solely for the promotion of our products in the UK, Ireland and Channel Island. Unfortunately, we do not accept orders from addresses outside the UK, Ireland and Channel Islands.

4              Our products

4.1          Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2          Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.3          Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.

5              Your rights to make changes

5.1          If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

5.2          Changes will not be possible once the order has been given to our warehouse for picking and packing and will have to be returned in accordance with our returns policy as detailed in clauses 9.2 to 9.8.

6              Our rights to make changes

6.1          Minor changes to the products. We may change the product:

6.1.1              to reflect changes in relevant laws and regulatory requirements; and

6.1.2              to implement minor technical adjustments and improvements.

6.2          Any other changes

6.2.1              We would not make any other changes without your prior consent. In the event we needed to make a change, we would offer an alternative or superior product if the one ordered is unavailable.

7              Providing the products

7.1          Delivery costs.

7.1.1              The costs of delivery will be as displayed to you on our website. The cost of delivery will be provided both on the product page and the checkout page where you can select deliver or click and collect. The delivery cost is also displayed on the payment page.

7.1.2              In certain circumstances where large bulky items are being ordered for delivery to very remote locations, or locations we are unable to deliver to on our normal transport routes there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.

7.1.3              Any changes to the delivery address made after the goods have been handed to the delivery company will incur an additional charge of £15.00.

7.2          Delivery

7.2.1              The delivery drivers we use are not insured to take their vehicles on roads other than public highways.

7.2.2              If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because the driver cannot drop at your door then you will be charged the actual delivery costs in accordance with clause 10.2. (This will apply to large, bulky item orders arriving on pallets. Smaller parcels can usually be delivered on foot by the driver).

7.2.3              For bulk purchases the driver will break down the pallet and move the individual items to a single location of your choice outside the property.

7.2.4              The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this. The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that someone is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on their own.

7.2.5              If an item on a delivery is damaged, make a note of the damaged item on the paperwork and email orders@adafastfix.co.uk with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery.

7.3          When we will provide the products.

7.3.1              If the products are goods. If the products are goods we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order, unless otherwise agreed with you.

7.3.2              If the products are one-off services. We will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.

7.3.3              If the products are ongoing services. We will supply the services or goods to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.4          We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.5          Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time from 2 working hours after the order has been placed, during our working hours of 8am to 5pm on weekdays (excluding public holidays).

7.6          If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will contact you via phone or email to rearrange a delivery date that is convenient.

7.7          If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.8          If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.

7.9          When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

7.10        When you own goods. You own a product which is goods once we have received payment in full.

7.11        What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your full name, delivery address and contact number. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.12        Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

7.12.1            deal with technical problems or make minor technical changes; or

7.12.2            update the product to reflect changes in relevant laws and regulatory requirements; or

7.12.3            make changes to the product as requested by you or notified by us to you (see clause 6).

7.13        Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

8              Your rights to end the contract

8.1          You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

8.1.1              If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;

8.1.2              If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

8.1.3              If you are a consumer and have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

8.1.4              In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 8.6.

8.2          Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

8.2.1              we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

8.2.2              we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.3              there is a risk that supply/delivery of the products may be significantly delayed because of events outside our control;

8.2.4              we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

8.2.5              you have a legal right to end the contract because of something we have done wrong.

8.3          Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4          When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

8.4.1              services, once these have been completed, even if the cancellation period is still running;

8.4.2              customised, bespoke or personalised products;

8.4.3              products that are liable to deteriorate or expire rapidly;

8.4.4              products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

8.4.5              any products which become mixed inseparably with other items after their delivery.

8.5          How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

8.5.1              Have you bought goods (for example, power tools, ladders, or screws)?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after you (or someone you nominate) received the last delivery.

8.6          Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9              How to end the contract with us (including if you are a consumer who has changed their mind)

9.1          Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

9.1.1              Email: Emailing us at orders@adafastfix.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email.

9.1.2              Online: Complete the form on our website.

9.1.3              By post. Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address

9.1.4              Once your order has been cancelled, you will receive a cancellation number which you must keep a record of. Save for any technical/administrative error by us, where a number has not been issued or generated incorrectly, any claims in relation to your cancellation will not be processed without your cancellation number.

9.2          Returning products after ending the contract.

9.2.1              If you wish to make a return you must email orders@adafastfix.co.uk and request a return number.

9.2.2              If you end the contract for any reason after the order has been given to our warehouse for picking and packing, or products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at ADA Fastfix Limited, Unit 10 Merlin Centre, Cressex Business Park, Lancaster Road, High Wycombe, Buckinghamshire, HP12 3QL or (if they are not suitable for posting) allow us to collect them from you. Please email us at orders@adafastfix.co.uk or to arrange collection.

9.2.3              If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.2.4              We suggest that you take out carrier insurance on any items you send back to us.

9.2.5              When returning your product, please ensure that the return address is not written on the product packaging as this may cause a reduction in the value of the goods and may cause a reduction in your refund, please see 9.6 below for further information on deductions we may make.

9.3          When we will pay the costs of return. We will pay the costs of return:

9.3.1              if the products are faulty or misdescribed; or

9.3.2              if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.

9.4          What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

9.5          Restocking charges. Save in respect of goods returned under clause 13 if the goods are returned within 3 days then no restocking charge will be made. If the goods are returned after 3 days then a restocking charge will be applied at a rate of between 15% and 50%.

9.6          How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.7          When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:

9.7.1              We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.7.2              The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.7.3              Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.8          When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:

9.8.1              If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

9.8.2              In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10           Our rights to end the contract

10.1        We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1            you do not make any payment to us when it is due and you still do not make payment within five (5) days of us reminding you that payment is due;

10.1.2            you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your delivery address;

10.1.3            you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or

10.1.4            you do not, within a reasonable time, allow us access to your premises to supply the services.

10.2        You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract (including but not limited to delivery and collection fees in respect of failed deliveries).

10.3        We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least one month in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11           If there is a problem with the product

11.1        How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 01494 478 478, email us at info@adafastifx.co.uk or write to us at ADA Fastfix Limited, Unit 10 Merlin Centre, Cressex Business Park, Lancaster Road, High Wycombe, Buckinghamshire, HP12 3QL. Alternatively, please speak to one of our staff in-store.

12           Your rights in respect of defective products if you are a consumer

12.1        If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

12.2        Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Email orders@adafastfix.co.uk to request a returns number in order for us to expect your return.

12.3        All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection. For large pallet deliveries please be aware that the actual cost will be considerably higher than those you were originally charged for delivery. If the product has been used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.

13           Your rights in respect of defective products if you are a business

13.1        If you are a business customer we warrant that on delivery any products which are goods shall:

13.1.1            conform in all material respects with their description and any relevant specification;

13.1.2            be free from material defects in design, material and workmanship;

13.1.3            be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

13.1.4            be fit for any purpose held out by us.

13.2        Subject to clause 13.3, if:

13.2.1            you give us notice in writing within 3 business days (a “business day” being a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business) that a product does not comply with the warranty set out in clause 13.1;

13.2.2            we are given a reasonable opportunity of examining such product; and

13.2.3            you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.

13.3        We will not be liable for a product's failure to comply with the warranty in clause 13.1 if:

13.3.1            you make any further use of such product after giving a notice in accordance with clause 13.2.1;

13.3.2            the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;

13.3.3            the defect arises as a result of us following any drawing, design or specification supplied by the Customer;

13.3.4            you alter or repair the product without our written consent; or

13.3.5            the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

13.4        Except as provided in this clause 13, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 13.1.

13.5        These terms shall apply to any repaired or replacement products supplied by us under clause 13.2.

13.6        All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection. For large pallet deliveries please be aware that the actual cost will be considerably higher than those you were originally charged for delivery. If the product has been used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.

14           Price and payment

14.1        Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the product you order.

14.2        We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

14.3        What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

14.4        When you must pay and how you must pay. We accept payment with Visa, Visa Debit, Visa Electron, MasterCard, Debit Mastercard, American Express and Maestro.

14.5        For goods, you must pay for the products before we dispatch them. We will not charge

14.6        Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

14.7        We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2.5% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

14.8        What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

14.9        Checks we carry out.

14.9.1            To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

14.9.2            By accepting these terms and conditions you consent to such checks being made and us using your personal information to conduct appropriate anti-fraud checks.

14.9.3            In performing these checks, personal information provided by you may be disclosed to a registered credit reference or fraud prevention agencies.  which may keep a record of that information. The checks we carry out are to confirm your identity, a credit check is not performed and your credit rating will be unaffected.

14.9.4            All information provided by you will be treated securely and strictly in accordance with our privacy notice, which can be found here.

15           Our responsibility for loss or damage suffered by you if you are a consumer

15.1        We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2        We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.1; and for defective products under the Consumer Protection Act 1987.

15.3        When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

15.4        We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.

15.5        Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Any guarantee periods longer quoted on the website for particular products are provided by the manufacturer on their website and are not in any way endorsed or backed by ADA Fastfix Limited. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with ADA Fastfix Limited. Such warranties etc. are not enforceable against us, but only against the person giving them. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.

15.6        In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturers after sales team and to speed up the process you can make the necessary arrangements directly with them. In addition, we can contact the manufacturer on your behalf. However, please note that in doing so we are not taking on any responsibility to resolve the issue or any liability of the manufacturer to you.  

16           Our responsibility for loss or damage suffered by you if you are a business

16.1        Nothing in these terms shall limit or exclude our liability for:

16.1.1            death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

16.1.2            fraud or fraudulent misrepresentation;

16.1.3            breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

16.1.4            defective products under the Consumer Protection Act 1987; or

16.1.5            any matter in respect of which it would be unlawful for us to exclude or restrict liability.

16.2        Except to the extent expressly stated in clause 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

16.3        Subject to clause 16.1:

16.3.1            we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use of corruption of software, data or information, loss of or damage to goodwill or any indirect or consequential loss arising under or in connection with any contract between us; and

16.3.2            our total liability to you arising in any contract year for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the greater of £5,000 and an amount equal to one hundred and twenty five per cent (125%) of the total price (net of sales taxes and any shipping and insurance charges) paid by you to us for products under such contract during that contract year. In this clause 16.3.2 “contract year” means a 12-month period commencing with the date of the relevant contract between us or any anniversary of it.

16.4        In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer’s after sales team and to speed up the process you can make the necessary arrangements directly with them. In addition, we can contact the manufacturer on your behalf. However, please note that in doing so we are not taking on any responsibility to resolve the issue or any liability of the manufacturer to you.   

16.5        We are not technical experts in the field of DIY. All staff are instructed not to give any form of technical advice. If you have a technical query it should be directed to a suitably qualified professional. You agree that any advice given by a member of our staff will not be relied upon without verification with a suitably qualified professional. We accept no responsibility for any damage caused by your reliance on any such advice.

17           How we may use your personal information

We will only use your personal information as set out in our Privacy Notice .

18           Publication of comments online

18.1        You agree that we may publish any comments that you send to us concerning the quality of our service or products on our website.

18.2        We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.

19           Other important terms

19.1        We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

19.2        You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

19.3        Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 18.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

19.4        If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

19.5        Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

19.6        Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

19.7        Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint you may want to contact an alternative dispute resolution provider – for further details, please contact us by telephoning our customer service team at 01494 478 478 or by writing to us at info@adafastfix.co.uk or Unit 10 The Merlin Centre, Lancaster Road, Cressex Business Park, High Wycombe, Buckinghamshire, England, HP12 3QL.

19.8        Which laws apply to this contract and where you